The improvement of the organizational climate in healthcare services from the technological practice approach

Abstract

Introduction: The studies of Science, Technology and Society contributes to the improvement of the organizational climate in the Plastic Surgery and Caumatology Services.

Objective: To describe, from Pacey's technological practice approach, the improvement of the organizational climate in the Plastic Surgery and Caumatology Services.

Methods: Internet searches were carried out using specialized search engines and health sciences descriptors during July and August, 2022. The synthetic analytical, inductive-deductive and documentary analysis methods allowed the critical analysis of the documents. Fifty-three publications were collected and thirty-six were selected. Those published in the last five years were given priority.

Results: The Science, Technology and Society approach was demonstrated to be essential, in particular, Pacey's technological practice approach for improving the organizational climate in the said health services, which are assumed as a technological system because they share technical, organizational and cultural aspects. Intervention strategies constitute an adaptation of what should be done in practice as expression of technological practice to improve the organizational climate.

Conclusions: The care services of Plastic Surgery and Caumatology are considered as a technology, so it is necessary to organize actions in an intervention strategy to improve the organizational climate and to achieve an philosophical change in the individual and collective values of the staff, to achieve satisfactory results.